LAAS | Policies and Procedures
=== LAAS Policies ===
1. Customer Rights and Responsibilities
Q101 Service Information Policy (2019 v3.1)
Q102 Customer Rights and Service Charter (2020 v3.3)
Q102A Duty of Care Policy (2019 v3.1)
Q103 Internet and Social Media Policy (2020 v3.2)
Q104 Customer Safety and Security Policy (2019 v3.1)
Q104A Mandatory Reporting Incidents Guideline (2019 v3.1)
Q108 Privacy and Information Sharing Policy (2021 v3.3)
Q109 Customer Records Policy (2020 v3.2)
Q110 Access to Confidential Information Policy (2020 v3.2)
Q111 Customer Participation and Social Inclusion Policy (2020 v3.2)
Q112 Customer Decision Making and Choice Policy (2020 v3.2)
Q112A Riverland Advocacy Policy
Q113 Child Protection Policy (2019 v3.1)
Q114 Disability and Inclusion Action Plan (2019 v3.1)
Q114A Disability and Inclusion Action List (2019 v3.1)
Q115 Providing Customer Advocacy and Support Policy (2020 v3.2)
Q116 Restrictive Practices Policy (2020 v3.5)
Q117 Support Coordination Conflict of Interest Policy (2019 v3.1)
Q118 Safe Handling of Customer/Client Money and Property Policy (2020 v3.2)
Q120 Surveillance Camera Policy (2019 v3.1)
2. Organisational Management
Q200 Purpose and Values Policy (2019 v3.1)
Q201 Code of Ethics and Conduct Policy (2019 v3.1)
Q202 Strategic or Business Planning Policy (2019 v3.1)
Q203 Media Response Policy (2019 v3.1)
Q204 Identification Badge Policy (2019 v3.1)
Q207C Confidentiality Agreement (2019 v3.1)
Q208 Incorporation Compliance Requirements Policy (2019 v3.1)
Q209 Compliance Register (2019 v3.1)
Q210 Drug and Alcohol Policy (2021 v3.3)
Q211 Shift Acceptance Policy (2019 v3.1)
Q212 Organisational Structure Responsibilities and Accountabilities Policy (2019 v3.1)
Q213 Committees Sub Committees and Advisory Board Policy (2019 v3.1)
Q214 Senior Management Positions Policy (2019 v3.1)
Q215 Delegations of Authority Policy (2019 v3.1)
Q215C Organisation Chart (2021 v3.3)
Q216 Internal Reporting Policy (2019 v3.1)
Q222 Employee Conflict of Interest Policy (2019 v3.2)
Q224 Employee Code of Conduct Agreement (2020 v3.2)
Q225 Customer Code of Conduct Agreement - Template (2019 v3.1)
Q226 Code of Conduct Agreement - Board Members (2019 v3.1)
Q227 Leadership, Continuity and Accountability (2019 v3.1)
Q229 Managing Contracts and Funding Agreements Policy (2019 v3.1)
Q230 Monitoring Legal Compliance Policy (2019 v3.1)
Q231 Financial Management Policy (2019 v3.2)
Q231A Fraud Prevention Policy (2019 v3.2)
Q231B Debt Collection Policy (2019 v3.1)
Q231C Financial Management Plan - Annual Template (2019 v3.1)
Q232 Confidentiality and Intellectual Property Policy (2020 v3.1)
Q233 Budget Management and Monitoring Policy (2020 v3.2)
Q236 Service Scope and Planning Policy (2019 v3.1)
Q236A Services and Activities Review (2019 v3.1)
Q245 Risk Management Policy (2019 v3.1)
Q245A Risk Management Plan (2020 v3.3)
Q246 Business Continuity Plan (2020 v3.2)
Q246A COVID-19 Business Continuity Plan (2020 v3.1)
Q247 Insurance Management Policy (2019 v3.1)
Q252 Recruitment Selection and Appointment of Employees (2019 v3.1)
Q252B DCSI Screening Policy (2021 v3.7)
Q253 Workforce Planning Policy (2019 v3.1)
Q254 Employment Conditions Policy (2021 v3.5))
Q254B Non Attendance to Designated Shift Policy (2019 v3.1)
Q254D Dresscode and Uniform Policy (2020 v3.2)
Q254F LAAS Mileage Claims Policy
Q255 Employee Training and Assessment Policy (2020 v3.2)
Q259 Equal Employment Opportunity, Equity and Diversity Policy (2019 v3.1)
Q260 Disciplinary Procedures Policy (2020 v3.2)
Q261 Performance Appraisal and Review Policy (2020 v3.2)
Q262 Employee Development and Training Policy (2020 v3.3)
Q266 Staff Performance Appraisal Planner (2020 v3.2)
Q267 Incentive Policy (2019 v3.1)
Q269 Feedback and Complaints Management Policy (2020 v3.5)
Q271 Quality and Safety Framework (2019 v3.1)
Q272 Information Management (2020 v3.2)
Q272A Information Control Register (2019 v3.1)
Q272B Communications Plan (2019 v3.1)
Q272C Meeting Schedule (2019 v3.1)
Q273 LA Scope of Practice Policy (2019 v3.1)
Q275 Continuous Improvement Policy (2019 v3.1)
Q276 Data Breach Policy (2020 v3.2)
Q277 Local System Administration Policy (2020 v3.1)
Q278 Remote Working Arrangement Policy (2020 v3.1)
Q279 Records Management Policy (2021 v3.1)
Q280 Out of Office Policy (2019 v3.1)
Q281 Procurement Policy (2020 v3.3)
Q286 Transport of Customers Policy (2019 v3.1)
Q286A Driving a Customer Vehicle Policy (2019 v3.1)
Q286B Using a LA Vehicle Policy (2019 v3.1)
Q286C Fleet Vehicle Policy (2021 v3.4)
Q288 Cancellation Policy (2019 v3.1)
Q291 Electronic Meeting Policy (2019 v3.1)
Q292 Domestic and Family Violence Policy (2019 v3.1)
Q297 Risk-Assessed Roles List (2021 v3.3)
Q298 Bullying and Harrassment Policy (2020 v3.1)
3. Service Provision
Q300 Access to Services Policy (2020 v3.2)
Q303 Intake and Referral Policy (2020 v3.3)
Q307 Case Management Policy (2019 v3.1)
Q308 Behaviour Management Policy (2020 v3.2)
Q309 Complex Needs Policy (2020 v3.2)
Q310 Brokerage Policy (2019 v3.1)
Q313 Customer Client Contribution to Supported Independent Living Policy (2019 v3.1)
Q319 Infection Control Policy (2020 v3.2)
Q321 Waste Management Policy (2020 v3.2)
Q322 After Hours Emergency Policy (2019 v3.1)
Q325 Incident Management Policy (2020 v3.3)
Q326 Support Coordination Policy (2020 v3.2)
Q327 Management of NDIS Supports Policy (2020 v3.1)
Q328 Community Isolated Worker Policy (2020 v3.1)
Q329 Service Delivery Incident Factsheet (2020 v3.1)
Q330 Definitions of Incident and Feedback (2020 v3.1)
Q331 COVID-Safe Plan - 1 December 2020 (2020 v3.1)
4. Work Environment
Q400 WHS Policy (2019 v3.1)
Q401 Fire Safety Policy (2019 v3.1)
Q402 Emergency Policy (2019 v3.1)
Q403 Clean Desk Policy (2019 v3.1)
5. Quality Assurance
Q001 Quality Policy (2020 v3.3)
Q002 Internal Audit Policy (2020 v3.2)
Q007 Style Guide Policy (2019 v3.1)
Q008 Sample Policy Template (2019 v3.2)
Q009 ISG Policy (2019 v3.1)
Q011 Employee Handbook (2020 v3.2)
Q012 Customer Handbook (2020 v3.3)
Q013 Approved Abbreviation List (2020 v3.2)
=== LAAS Procedures ===
1. Customer Rights and Responsibilities
P104 Customer Safety and Security Procedure (2020 v3.2)
P108 Provacy Procedure (2019 v3.1)
P113 Child Protection Procedure (2020 v3.2)
2. Organisational Management
P201 Code of Ethics and Conduct (2020 v3.2)
P227 Leadership, Continuity and Accountability (2019 v3.1)
P240 Induction Step By Step Instructions (2020 v3.1)
P241 Employee Onboarding Procedures (2021 v3.2)
P252 Recruitment Selection and Appointment of Employees (2019 v3.1)
P252A NDIS Worker Screening Check Process (2021 v3.1)
P252B NDIS Worker Screening Procedure (2021 v3.5)
P252C Working With Children Check Process (2021 v3.4)
P260 Disciplinary Procedures (2020 v3.2)
P261 Performance Appraisal and Review Procedure (2020 v3.2)
P262 Grievance Resolution Procedure (2020 v3.1)
P269 Feedback and Complaints Management Procedure (2020 v3.4)
P276 Data Breach Response Procedure (2020 v3.2)
P279 Outage Procedures (2021 v3.1)
P286C Vehicle Booking Procedure (2020 v3.2)
P292 Domestic and Family Violence (2019 v3.1)
3. Service Provision
P301 Service Management Procedure (2020 v3.2)
P308 Behaviour Management Procedure (2020 v3.2)
P309 Complex Needs Procedure (2019 v3.1)
P311 Service Delivery Procedure (2019 v3.1)
P312 New Member Engagement Procedure (2019 v3.1)
P322A EL After Hours Emergency Procedure (2019 v3.1)
P324 Workforce Management Timeline and Shift Acceptance Process (2019 v3.1)
P325 Incident Management Procedure (2020 v3.4)
P327 Covid-19 Management Procedure (2020 v3.4)
P328 Covid Guidelines (2020 v3.2)
P329 Wellbeing Call Work Instructions (2020 v3.2)
P330 Lifestyle Attendant Safety Procedures (2020 v3.1)
P331 Lifestyle Attendant Service Procedures (2020 v3.1)
4. Work Environment
P401 Fire Safety Procedure (2019 v3.1)
P403 Clean Desk Procedure (2019 v3.1)
5. Quality Assurance
P001 WHS Feedback Procedure (2019 v3.1)
P092 Internal Audit Procedure (2019 v3.1)
P093 Quality Document Control Procedure (2019 v3.1)
P094 WHS Issue Resolution Procedure (2020 v3.1)
6. Medical
P002 Medication (2020 v3.3)
P003 Bowel Care (2020 v3.2)
P004 Catheter Care (2020 v3.2)
P005 Tracheostomy (2020 v3.2)
P006 Oxygen Administration (2020 v3.2)
P007 Anaphylaxis and Epi Pen Administration (2020 v3.2)
P008 Asthma and Ventolin (2020 v3.2)
P009 Epilepsy and Seizure Management Plan (2020 v3.2)
P010 Oral Suctioning (2020 v3.2)
P011 PEG Feeding (2020 v3.2)
P012 Blood Glucose Monitoring (2020 v3.2)
P014 Ventilator Care (2020 v3.2)
P015 Subcutaneous Injections (2020 v3.2)
=== LAAS Manuals ===
M319 Infection Control Manual (2019 v3.1)
M400 WHS Manual (2019 v3.1)
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